p299 FAQ — All your questions answered here

P299 is an online gaming platform that uses industry-standard security technology. All connections are protected with SSL/TLS encryption, passwords are stored in hashed form, and KYC verification is mandatory — all hallmarks of a trustworthy platform.

Funds deposited at p299 are kept secure, and withdrawal requests are processed within the designated timeframe after verification. The platform follows responsible gaming principles — tools such as Deposit Limit, Loss Limit, and Self-Exclusion are available.

One important note: p299 does not claim to be officially approved by the Bangladesh government, any bank, or any payment institution. It is an entertainment gaming platform, and users should exercise their own judgment and responsibility when using it. Please be aware of local laws regarding online gaming, and Responsible Gaming Guidelines Must read.

Enabling Two-Factor Authentication (2FA) means you can't log in with just a password — an additional OTP code is also required. This keeps your account safe even if your password is compromised.

Follow the steps below to enable 2FA:

1. On p299 Log In and go to Account Settings or the Security section.
2. Look for the "Two-Factor Authentication" or "2FA" option and click "Enable" to turn it on.
3. Select your registered mobile number or email address — this is where your OTP will be sent.
4. A verification code will be sent to confirm your setup — use it to activate 2FA.
5. From now on, every login will require both your password and an OTP.

Enabling 2FA is strongly recommended — especially if you make regular deposits to your account. If you run into any issues during setup, [email protected]to get in touch.

Yes, as part of its responsible gaming policy, p299 offers Self-Exclusion and account deactivation options. You can request either at any time of your choosing.

Temporary Break: If you'd like to take a break from your account for a set period, go to Account Settings and navigate to the "Responsible Gaming" section. You can choose a break of 7 days, 1 month, or 3 months. During this period, logging in will not be possible.

Self-Exclusion (Long-Term): If you want to close your account long-term or permanently [email protected]send an email with the subject line "Self-Exclusion Request". Once your identity has been verified, your account will be deactivated within 24–48 hours.

Any balance remaining in your account during a Self-Exclusion period can still be withdrawn. For more details, Responsible Gaming Guidelines Read.

Absolutely — once you log in to p299, you can view a full record of your betting activity and financial transactions. These are split into two separate sections in your account Dashboard:

Betting History: You can view a full breakdown of every game — which game you played, when you placed a bet, how much, and whether you won or lost — with dates and times included. Records for Dice, Snooker Bet, Baccarat, cricket, and all other games can be filtered individually.

Transaction History: You can find a full record of all deposits and withdrawals in the Cashier section. Each transaction shows the date, amount, payment method, and status (completed / pending / cancelled).

Records from the past 3–6 months are usually available directly from your Dashboard. For older records, [email protected]— submit a request and a detailed statement will be sent to your email.

New members at p299 are eligible for a welcome bonus — subject to certain conditions. Follow the steps below to claim your bonus:

1. First p299 Registration Complete the process and verify your email.
2. Complete KYC verification — upload a photo of your identity document.
3. Log In go to the Cashier section and make your first deposit.
4. If you have a Promo Code at the time of deposit, enter it where applicable.
5. The bonus will be credited automatically to your Bonus Wallet.

Important Terms: To withdraw winnings from a welcome bonus, you must meet the Wagering Requirement — typically 30–50x the bonus amount. Bonuses have a limited validity period (usually 7–30 days). For the latest details on current bonus terms and amounts, [email protected]to get in touch.

The p299 customer support team is active 24 hours a day, 7 days a week — you can reach them at any time. The main contact channels currently available are:

Email Support: [email protected] — email us for any issue or question. In the subject line, mention the nature of your problem (e.g., "Login Issue", "Withdrawal Request"). You'll typically hear back within 24 hours, or sooner for urgent matters.

Bengali Support: The p299 support team is fully comfortable communicating in Bengali. Write to us in Bengali and you'll get a reply in Bengali.

Tips to save time when reaching out: Including your username, a description of the issue, and a screenshot (if available) in your email will help us resolve things faster. Avoid sharing your password or personal details over email — our support team will never ask for your password.